Abdulrahman Al-Zahrani
HR & Operations Director · Retail and Logistics
Operations and people leader with 15 years scaling retail and logistics teams from 200 to 3,000 employees. Took Saudization from 18% to 41% at a national chain without raising attrition, and consolidated a distribution network across four regions. Reports at board level; CIPD Level 7 qualified.
The journey
Director of HR & Operations · Panda Retail Company
Feb 2019 — Present- Leads HR and store operations for 3,000 staff across 190 branches in the Western Region.
- Raised Saudization from 18% to 41% in three years while cutting annual attrition by six points.
- Consolidated four regional distribution hubs into two, saving SAR 27M a year.
Head of Human Resources · Naqel Express
May 2014 — Jan 2019- Rebuilt recruitment end to end; time-to-hire fell from 61 days to 23.
- Introduced the company's first performance framework, now covering every role.
HR Business Partner · SABIC
Sep 2009 — Apr 2014- Supported 800 employees across two plants on workforce planning and employee relations.
What I built
Frontline Academy
In-house training track he designed and launched; it has certified 640 store supervisors in two years.
Where I learned
MBA, Human Resource Management · King Abdulaziz University2011 — 2013
BA, Business Administration · King Abdulaziz University2004 — 2008
Tools of the trade
Organisational designSaudization strategyWorkforce planningEmployee relationsOperations managementSAP SuccessFactorsBudgetingChange management
References
Hala Bakr
Ahmad Siddiqui
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